Position: Social Media Executive

We are looking for a dynamic and proactive Social Media Executive with excellent English communication skills to manage and engage with our online audience across YouTube, Facebook, Instagram, and other social media platforms. The ideal candidate should be capable of professionally handling comments, messages, and patient inquiries while maintaining the organization’s brand image and communication standards.

Key Responsibilities

• Respond to comments, direct messages, and patient queries across YouTube, Facebook, Instagram, and other social media platforms.
• Communicate with patients, followers, and online audiences in professional and fluent English.
• Monitor social media accounts and ensure timely engagement and response management.
• Handle online reputation management and maintain positive customer interactions.
• Coordinate with the Content and Marketing teams regarding audience feedback, concerns, and engagement trends.
• Escalate important patient concerns or sensitive issues to the relevant department when required.
• Maintain accurate records of social media inquiries, responses, and follow-ups.
• Stay updated with the latest social media trends, platform updates, and community guidelines.

Required Skills

• Excellent written and verbal English communication skills.
• Strong interpersonal and customer engagement abilities.
• Ability to draft professional, empathetic, and brand-appropriate responses.
• Good understanding of social media platforms, including YouTube, Facebook, Instagram, and LinkedIn.
• Basic computer proficiency and internet literacy.
• Ability to work independently and manage multiple conversations simultaneously.
• Strong organizational and time-management skills.

Qualifications

• Graduate in any discipline.
• Minimum 1–2 years of experience in Social Media Management, Customer Support, Community Management, or a related field preferred.
• Freshers with exceptional English communication skills are also encouraged to apply.

Preferred Skills

• Experience in handling patient or customer communication.
• Knowledge of healthcare, wellness, or service-based industries.
• Familiarity with social media analytics, engagement tracking, and social media management tools.
• Understanding of online customer service and reputation management practices.

What We Offer

• Opportunity to work in a fast-growing healthcare and wellness environment.
• Professional growth and learning opportunities.
• Collaborative and supportive work culture.
• Exposure to digital marketing and online community management.